Moderation Policy

Last Updated: March 19, 2024

1. Introduction

This Moderation Policy outlines how Serora maintains community standards, handles content moderation, and ensures a safe, respectful environment for all users. This policy works in conjunction with our Community Guidelines and Terms of Service.

2. Purpose and Principles

Our moderation system is guided by the following principles:

  • Safety: Protecting users from harm and harassment
  • Fairness: Applying rules consistently and impartially
  • Transparency: Maintaining clear communication about decisions
  • Education: Helping users understand and follow guidelines
  • Proportionality: Matching responses to violation severity

3. Moderation Team

3.1 Team Structure

Our moderation team includes:

  • Content moderators
  • Community managers

3.2 Moderator Responsibilities

  • Review and assess reported content
  • Enforce community guidelines consistently
  • Handle user appeals
  • Monitor platform activity

4. Content Review Process

4.1 Report Handling

  • Reports are reviewed in order of priority
  • Emergency issues are escalated immediately
  • Multiple reports of the same content are consolidated
  • Context is carefully considered

4.2 Review Criteria

  • Alignment with community guidelines
  • Context and intent of the content
  • User history and pattern of behavior
  • Impact on community safety
  • Legal compliance requirements

5. Moderation Actions

5.1 Available Actions

  • Content removal or editing requirements
  • Warning issuance
  • Temporary feature restrictions
  • Account suspension (temporary)
  • Account termination (permanent)
  • IP or device-level restrictions

5.2 Educational Measures

  • Explanation of violations
  • Guidelines for improvement
  • Resources for better understanding
  • Support for positive engagement

6. Violation Levels and Consequences

6.1 Minor Violations

Examples: formatting issues, minor rudeness, off-topic content

  • First offense: Warning and education
  • Second offense: 24-hour feature restriction
  • Third offense: 3-day suspension
  • Further offenses: Escalating suspensions

6.2 Moderate Violations

Examples: repeated disruption, harassment, spam

  • First offense: 3-day suspension
  • Second offense: 7-day suspension
  • Third offense: 30-day suspension
  • Further offenses: Permanent ban consideration

6.3 Serious Violations

Examples: hate speech, threats, illegal content

  • First offense: 30-day suspension or immediate ban
  • Second offense: Permanent ban
  • Legal violations: Immediate ban and legal reporting

7. Appeals Process

7.1 Filing an Appeal

  • Submit through the designated appeal form
  • Include relevant details and context
  • Provide any supporting evidence
  • Explain why the decision should be reconsidered

7.2 Appeal Review Process

  • Appeals reviewed by senior moderators
  • Response within 48-72 hours
  • Detailed explanation of final decision
  • One appeal per moderation action

8. Transparency and Reporting

8.1 Communication

  • Clear notification of moderation actions
  • Detailed explanations of decisions
  • Regular updates on policy changes
  • Open channels for feedback

8.2 Public Reporting

  • Quarterly transparency reports
  • Aggregated moderation statistics
  • Policy update announcements
  • Community impact assessments

9. Special Circumstances

9.1 Emergency Situations

  • Immediate action for serious threats
  • Cooperation with law enforcement
  • Crisis response protocols
  • User safety prioritization

9.2 Mass Incidents

  • Coordinated response plans
  • Temporary emergency measures
  • Enhanced monitoring periods
  • Community notifications

10. Policy Updates

This policy may be updated to address:

  • Emerging challenges and threats
  • Community feedback and needs
  • Platform changes and improvements
  • Legal and regulatory requirements

11. Contact Information

For moderation-related inquiries:

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